Verified Home Service App and Online Booking Platform for Maintenance Services

The client is a renowned USA-based technology company building software solutions that seamlessly connect consumers with verified service providers. Their AI service platform enables users to hire professionals across a broad range of categories, from home services such as household repair services, appliance repair, plumbing, and home décor to specialised domains, including legal services.

• Need for a Unified Service Platform: There was a strong requirement for an all-in-one digital home service app platform where consumers could access and compare multiple service providers in one place based on their needs, allowing effortless and transparent home service booking.
• Revenue Loss from Last-Minute Cancellations: The absence of a revenue safeguarding process for cancellation of appointments on short notice impaired service provider operations, creating additional financial uncertainty that affected both users and providers in the on-demand service marketplace economy.
• Lack of Emerging Technology: The initial platform was not user-friendly and did not have contemporary capabilities such as automation underpinned by artificial intelligence/machine learning, smart recommendations, or optimized workflow. 
• No Single End-to-End Service Ecosystem: There is no smaller or complementary service that achieves a fully integrated experience across all service categories or areas.
• Intelligent Matching: There needed to be an artificial intelligence system set up that could intelligently match users with the service provider that was the best fit in real-time, such as with trust and convenience, among other things.