AI Healthcare Technology for AI Symptom Checker and Online Doctor Consultation

The client has identified an increasing demand for centralized and smart telehealth solutions. Patients may be impeded by location, lack of provider, or inconvenience from quality care.

Key challenges included:

1. Diagnosis Using AI: The customer asked for a tool to evaluate patient symptoms using an AI symptom checker and diagnose potential diseases, producing a medical report that could be sent to doctors for examination.
2. Worldwide Patient-Doctor Connectivity: Patients anywhere may connect anywhere with doctors for telehealth service using secure video or chat, addressing the growing need for telehealth in healthcare and offering online doctor consultation options.
3. Integrated Healthcare Services: In addition to virtual consultations, the platform should provide services including discovering doctors, scheduling an appointment, online prescriptions, and delivery of medicines as part of broader digital healthcare solutions.
4. Management of Time Zones: A feature was necessary for doctors to make themselves available over different time zones and ease in even having patients book appointments with confidence across regions.
5. Compliance & Security: As it relates to health data, it was also necessary to comply with HIPAA and other health data laws and policies. Strong encryption and security were necessary to deliver HIPAA-compliant telehealth and HIPAA-compliant telemedicine.
6. Seamless Payment Handling: A Clear and reliable payment mechanism had to be implemented so doctors can receive payouts directly from their patients' consultation service.
    

Seaflux designed and developed a comprehensive AI-powered telemedicine platform that addressed the above challenges while ensuring scalability and compliance with healthcare regulations.

Key highlights of the solution:

1. AI-Driven Consultation Support
   • Integrated AI models, including an AI symptom checker, are capable of analyzing patient symptoms and providing preliminary disease diagnoses.
   • Reports generated by the AI system were automatically sent to the concerned doctor, enabling faster and more accurate medical decisions.
   • OpenAI’s NLP models were applied for tasks such as medical documentation, enhancing doctor-patient communication, and aiding in clinical decision-making.
      
2. Doctor-Patient Communication
   • Seamless Zoom integration allowed patients and doctors to connect via high-quality video calls and real-time chat, strengthening telehealth in healthcare practices and delivering the best telehealth services.
   • Doctors could prescribe tests or examinations if required, and if the patient was not nearby, recommend another doctor within the patient’s geographical region.
      
3. Doctor Discovery & Scheduling
   • Physicians were able to create profiles that included their area of practice, specialty, and consultation charge.
   • They developed a timeslot-based scheduling method, allowing the doctor to change their availability to meet all time zones, making the system global.
      
4. Medication & Prescription Services
   • Patients had the option to get medicines delivered directly to their address post-consultation.
   • The system enabled doctors to provide secure digital prescriptions.
      
5. Secure Payments Integration
   • Stripe was integrated as the payment gateway to facilitate secure and transparent financial transactions.
   • Doctors could receive payouts directly, and patients had a smooth, trustworthy payment experience.
      
6. Privacy & Compliance
   • To protect patient confidentiality, we built in end-to-end encryption and strong data protection methods into our system. 
   • The platform followed HIPAA regulations and upheld the highest standards of security in health care, ensuring HIPAA-compliant telehealth services.

• 1.5 Million+ Healthcare Consultants: The platform rapidly expanded to support a large international network of over 1,500,000 healthcare consultants, including doctors, dentists, chiropractors, and other medical professionals. The platform then became the go-to location for the best telehealth services globally.
• Improved Accessibility & Convenience: Patients could meet with physicians at their convenience and location, eliminating travel and wait times. This convenience led to a tremendous increase in the number of users registered.
• 15,000+ Users in the First Quarter: In the first quarter after the launch, over 15,000 users became active on the platform, and the market was demonstrating a healthy appetite for digital healthcare solutions.
• 21% Reduction in Consultation Delays: The average time gap between patients detecting abnormalities and receiving professional consultations reduced by 21%, enabling earlier diagnosis and faster treatment.
• Higher Diagnostic Accuracy with Medical History Access: With patients’ medical history readily available, doctors were able to provide more accurate consultations, ensuring improved healthcare outcomes and better patient satisfaction.